Privacy Policy

We Respect Your Privacy!

Millennium Smile Clinic, of Mumbai, understands the importance of protecting the privacy of basic personal information such as names, addresses, email addresses, phone numbers, and health information of our patients. We call this “Patient Information” and have adopted this Policy to guide how we use such Patient Information.

Purpose of this Policy

The purpose of this Policy is to balance our legitimate business interests in collecting and using Patient Information with the reasonable expectation of privacy, which may be held by those providing such Patient Information.

Patient Information

Millennium Smile Clinic, of Mumbai, must collect and store Patient Information in order to provide our patients with requested care and billing-related services.

The security of Patient Information is very important to us and we are committed to protecting the information we collect. Our privacy protection practices help us maintain accurate, timely, complete, and relevant information for our business purposes:

  • Patient Information is collected only as deemed reasonably necessary to serve legitimate business purposes and comply with legal obligations.
  • We use commercially reasonable efforts to make our collection of Patient Information consistent with all applicable laws and regulations.
  • We exercise care in providing secure transmission and storage of information.
  • We take commercially reasonable efforts to create and maintain firewalls, restrict access and secure socket layers, and implement other appropriate safeguards to ensure that Patient Information is used only as authorized by us and in compliance with this policy.
  • Our communication system, software, and database practices have been designed to aid us in supporting authenticity, integrity, and confidentiality.

What We Do and Don’t Do with Your Patient Information:

  1. We do not sell, trade, rent, or sell Patient Information to outside parties.
  2. We may use Patient Information internally to offer relevant goods and services to you.
  3. We will use Patient Information to contact you to inquire or survey about your Patient experience.
  4. We do use aggregate Patient Information, which is not personally identifiable, to understand more about the common traits and interests of our Patients.
  5. We do utilize one or more third-party service providers to send emails or other communications to you on our behalf, including Patient satisfaction surveys. (These communication providers are prohibited from using your email address or other contact information for any purpose other than to send communications on our behalf).

Uses and Disclosures Based On Your Written Authorization:

Other uses and disclosures of your protected health information will be made only with your authorization unless otherwise permitted or required by law as described below.

You may give us written authorization to use your protected health information or to disclose it to anyone for any purpose. If you give us authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect.

Without your written authorization, we will not disclose your health care information except as described in this notice.

Others Involved in Your Health Care:

Unless you object, we may disclose to a member of your family, a relative, a close friend, or any other person you identify, your protected health information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment.

We may use or disclose protected health information to notify or assist in notifying a family member, personal representative, or any other person that is responsible for the care of your location, and general condition.

Emails about Special Offers and Promotions and Opt-Out

We try to only send email communications will that be useful to you and that you want to receive. When you provide us with your email address as part of the registration or appointment-setting, we will place you on our list of patients to receive informational and promotional emails. Each time you receive a promotional email, you will be provided the choice to “opt out of future emails by following the instructions provided at the bottom of the email.

Destruction of Information

Prior to the disposal of Patient Information, we will destroy, erase or otherwise make unreadable your personal information.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow), which enables the sites or service provider systems to recognize your browser and capture and remember certain information.

Cookie technology is commonly used throughout the online process to keep together information entered on multiple pages. They also enable us to:

  1. Monitor the popularity of various pages on our website, which helps us make our information more pertinent to your needs and easy for you to access; and,
  2. Provide functionality such as online appointments and other functionality that we believe would be of interest and value to you.

We do not use cookies to gather any personally identifiable information about you apart from what you voluntarily provide us in your dealings with us. Our cookies do not corrupt or damage your computer, programs or computer files. You may set your browser to block cookies.

Compliance with Law

We may be required to disclose Patient Information to law enforcement agencies, or during the discovery process in litigation, pursuant to a court order, or in compliance with any applicable law, regulation, rule, or ordinance.

Privacy Policy Changes

We reserve the right to change our privacy practices and the terms of this notice at any time provided that applicable law permits such changes. We reserve the right to make the changes in our privacy practices and the new terms of our notice effective for all protected health information that we maintain, including medical information we created or received before we made the changes.

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on March 1, 2023.

Contacting Us

If there are any questions regarding this privacy policy, please contact us using the information below.

Millennium Smile Clinic
R/42, 1st Floor, Crystal Avenue, RNA Shopping Arcade,
Andheri (west), Mumbai – 400 053

drmanish@millenniumsmileclinic.com